Wijincuba Travel
  • Round Trips

  • Day Tours Overnights

  • Accommodations

  • Transportation

FAQs

To help you save time, we have put together this list of most common inquiries, just click on the question and find the answers.

If you can't find what you're looking for in our FAQs, feel free to contact us and it will be a pleasure to give you a prompt answer.

The safety of our guests and staff is our number one priority and informs all our decisions. In today’s uncertain landscape, we understand that travelers are more careful when managing their travel plans and may have a few more questions. We are here to support you every step of the way.

We continue to monitor the local and global impacts of COVID-19 and are updating our policies and actions accordingly.

Many of our summer guests have already chosen to move their trip to the same or similar dates next year for peace of mind. Should you decide you are not comfortable traveling now, we are allowing unprecedented flexibility. You have until 30 days before departure to transfer, penalty-free, to a future date.* we are happy to offer a 15 % discount on all booked tours or round trips if moved to a future date in the next two years.

You can now book a round trip and tour without making a deposit, you can pay closer to the date of arrival and even upon arrival. Use our book now and pay later options. Feel free to request an itinerary with no obligations.

We know that many people are looking beyond today’s headlines and are still planning trips for later this year or next year.

We are providing extra peace of mind with our Trip Protection Promise:

• You will be free to cancel any time, we are not requesting down payments for tours or round trips until December 2021.

More than ever, this especially the case now. We want all guests to know that we are taking the necessary precautions to continue to create unique tours and round trips, where history, culture, and real Cuba is above all not just great, but clean, healthy, and safe.
At Wijincuba and Shagotours we are closely monitoring updates from the Cuban Center for Disease Control, World Health Organization, and our local government, and we are taking precautionary measures to ensure the safety and well-being of our guests, teammates, and partners as we learn more about COVID-19 (Coronavirus).
Measures We’re Taking:
Based on the recommendations from health organizations, we’re taking appropriate measures to mitigate any potential spread of the COVID-19/Coronavirus:
• Adhering to the guidance from the Centers for Disease Control (CDC) and the World Health Organization (WHO).
• Staying educated daily on preventative measures.
• Tour guides will always use face masks as long as it is required.
• Tour guides will have hand sanitizer and will use it very frequently during the tour.
• Increasing the extent and frequency of already rigorous cleaning practices, including ensuring access to hand washing and hand sanitizing for partners and guests, and sanitizing all hard surfaces, especially those high touch surfaces frequently in use such as door handles. Our minivans and cars will always be provided with the cleaning means.
• Ensuring all working partners are healthy.
• Using only restaurants with space between tables and barstools to create greater social distance. And where its staff uses facemasks as long as it is required.
• The houses we use for accommodation will be monitored and we will never use a house if they don’t follow the strict cleaning, disinfecting rules we have requested.
We encourage our guests to:
• Wash your hands frequently with soap and warm water for 20 seconds.
• Avoid touching your eyes, nose, and mouth.
• Avoid close contact with people who are sick, and stay home if you’re sick.
• Cover your nose and mouth when you cough or sneeze.
We understand that with the unknown spread of the Coronavirus, many of you are rethinking your travel and social plans. We want to take this opportunity to also share our new flexible booking options to bring you added peace of mind.
As a Reminder:
• We only do private tours and round trips, so you will never share transportation or accommodations with people that are not part of your group
• All of our tour experiences are small. Moreover, because we are mostly on foot and predominantly outdoors, we are not confined to tight quarters.
Your options:
• If you are, sick or in a higher risk category, please contact us. We will happily get you rebooked for a time you are well again and can fully enjoy our tours later.
• All of our round trips and tours purchased between March 9 and April 30, 2020, for any future date are changeable and transferrable free over the next 12 months.
• You can book your tour now and pay upon arrival or closer to the arrival dates so it is 100 % flexible on cancelations.
• Small businesses in Cuba, particularly those in tourism and hospitality, are being hit hard at this unprecedented difficult time. We cannot thank you enough for your continued business. Each purchase supports our local economy, Local First providers, partners, and artisans. We are proud to be a part of the vibrant community of Cuban entrepreneurs we all love
Possibly. Cuba is approaching screening measures based on this unique situation but you should be prepared for some form of screening and allow for extra time at entry and exit ports.
Once the world starts to open up again it is likely that different destinations will come back into play at different times. To determine which destinations are able once again to be visited, we will be avoiding the often panic-inducing headlines and instead will be looking to official sources upon which to base our decision-making especially as we do not profess medical experts. In general, we will be following the advice of the Cuba Foreign & Commonwealth Office (FCO) with regards to COVID -19 and would urge all travelers to do the same. As things currently stand there are travel advisories as a consequence of COVID -19 against all destinations but this will hopefully start to change soon.
We would not run a trip if we had serious concerns about the safety of our clients or our local teams on the ground. Besides, given the current fluidity of the situation, if required we would have no hesitation in making any necessary changes to your day-by-day itinerary for your welfare and safety.

It is worth mentioning that most of the advice below is applicable also for those not traveling and is just considered good hygiene practice even back home in your country of residence.
· Frequently wash your hands with soap and (ideally hot) running water for at least 20 seconds.

· Avoid touching your eyes, nose, and mouth with unwashed hands.
· Cover your mouth when you cough or sneeze with a tissue, then throw the tissue in a bin and wash your hands. If you don’t have a tissue to hand, then sneeze into the crease of your elbow.
· Do not travel if you feel sick and avoid close contact with anyone who is sick.
· Carry hand sanitizer with you at all times and use it frequently.
· The actual benefits of using masks and/or other facial coverings are hotly disputed; however, it increasingly seems that they will play some role in travel, especially at times when social distancing is not possible or not practical. However should you decide to use a mask, you should ensure you continue to use all the above-recommended precautions to minimize the risk of transmission.

Our Team has stepped up the already thorough cleaning measures taken after each trip. The outer surfaces of the cars are scrubbed daily. Pole handles, rails, and inside surfaces are further disinfected with appropriate cleaners. Disinfecting wipes and hand sanitizer is available onboard for use during the trip. guides will be taking extra care to sanitize any commonly touched surfaces. 
We are currently requiring a face covering for every passenger during the Walking tours as this is required by local authorities, In the houses and inside the cars, this is more flexible, but the staff and hosts will always wear masks as long as it is required.

You need to bring your masks as well as your favorite sanitizer
Our criteria for a trip to be COVID Viable includes a full assessment taken in conjunction with our local partners to ensure we can run your trip in both a safe and enjoyable manner.

Our country is implementing its own set of guidelines and regulations (such as standardized cleaning practices, facemask requirements, etc.) to minimize risks associated with Covid-19. As a minimum, we will follow and implement all such requirements. While we cannot offer a 100% guarantee that not a single client will contract Covid-19 as this depends a lot on how each one implements the hygiene measures, we can assure you that we will take all reasonable steps as part of our duty of care to both you and our local team abroad.

Cuba is far more expensive than in other developing countries. Be ready and able to pay as much on food and services as you would pay in any other western “developed” country. This is mainly due to the high taxes the Cuban Government has imposed on anything considered “non-essential” and those items related to tourism. It is also due to the artificial exchange rate for the CUC. The US trade embargo placed on Cuba has also affected prices. Visitors tend to find Cuba more expensive than they expected.

The amount of money required for your trip is a personal decision. If you are interested in souvenirs or splurging on a fancy night out, we recommend that you bring more than the estimated amounts below. For the a la carte round trips where there are no meals or activities included, you might need about 35 to 60 CUC per day for tour expenses.

Summary of Personal Expenses on a Tour

Expected expenses upon arrival in Cuba
  • Food - Allow about 25 CUC to 40 CUC a day for food where no meals are included
  • Drinks- 1 to 1,50 CUC for water and soft drinks, 1- 2 CUC beer and 3-6 for cocktails
  • Optional activities and excursions (see list of extras on our tours)
Tour Inclusions

All breakfast are included when accommodations are booked via Wijincuba.
Transportation is provided on our tours, so it is improbable that you will need other means of transportation during our visits.

Tour Exclusions
  • International Flights
  • Visa and passport fees
  • Insurance (Travel Medical Insurance is required to participate in the tour)
  • Optional activities/day-tours/excursions
  • Tips
  • Due to the embargo placed on  Cuba by the USA, we do not have access to U.S.credit cards, U.S. online payments, U.S. money transfers or payments by U.S. credit cards
  • Big tour operators work directly with the government-owned companies and they do have access to payments upfront
  • Making the cash payment directly to Wijincuba at the beginning of the tour assures against possible delays or complications that might arise from money transfers
  • The local payment made directly to Wijincuba allows us to lower the cost of our services because no commissions have to be paid to travel agents or advertising agencies. This means you are paying the lowest price possible.
  • In some cases and for some countries it is possible for us to charge a small deposit. In those cases you will be informed when you receive the tour confirmation
Our ideal tours have a maximum group size of 6 people. This way, we don't overwhelm the destination, and you're able to have real experience and immerse yourself in the local environment.  If your group consists of more than six people, we split the group so we can use two minibusses and two guides and still experience the same quality tours.  

When we have a group of 12 people, then we use two minibusses.


We use minibus with room for six people and luggage, and we will have a tour guide-driver in each car.

For big groups over 12 people then we can make special arrangements to make the tour on a big bus. Contact us with travel dates to request a quote for your group.
No, our tours are guaranteed to depart, even with just one passenger.  However, taking a round trip or tour on your own can be significantly expensive as you will be paying for the entire expense of car, room, guide service and activities.  Come on, invite a friend or two.  It will be more fun!!  And cheaper!!
For day tours or overnights, please provide the complete name and birthdate of the person in responsible for the booking, the name and address of the accommodation where we will pick you up, and finally, the number of persons and the language in which you prefer the tour.

When booking a round trip, please provide the complete name, birthdate, and flight information (arrival and departure), for all participants. Please provide a phone number where you can be reached and any other useful information that will help us give you the best tour experience.
  1. Cuba is one of the safest international locations in which to travel. This is in no small part due to the swift and extreme penalties passed down for even minor crimes. Stealing from a tourist is one of the serious crimes for which lengthy jail time can be served. There is also a high police presence in the cities, particularly in high tourist areas. Compared to most Cubans, the police in Cuba are properly paid, so they are less susceptible to corruption. Also, there is no recognized terrorist risk in or to Cuba.
  2. Tourists should still take the same precautions as when traveling in any other country. The less protected areas in Cuba would be in Central Havana and Santiago de Cuba late at night, where pick-pocketing in crowded areas, and bag-snatching have been known to occasionally occur. Violent crimes are simply unheard of as are armed robberies and hold-ups.
  3. Although Cubans have their basic needs covered, such as food, housing, healthcare, and education, there is a large gulf between their wealth and that of the typical tourist. We recommend that as a basic courtesy while in Cuba, not to flaunt your wealth excessively thereby tempting unnecessary crime. We also suggest not carrying unnecessary amounts of cash when going out. Also, when going out late at night, do not carry unnecessary handbags.
  4. Prostitution and drugs are not accepted in Cuba and are severely penalized. We DO welcome clean tourism: visitors wanting to discover our history, culture, nature, good music, rum, beautiful beaches, cigars and hospitality.
  5. If you keep these basic safety precautions in mind, you will be sure to have a very enjoyable and safe visit to Cuba.
Why would you cancel and miss all the fun?  Seriously, we know sometimes things can come up, so we let you cancel if you need to. You can cancel your Wijincuba day and overnight tours up to 48 hours before the tour's start time with no cancellation fee.  Any cancellations made after that window are subject to a 100% cancellation fee of the tour deposit.
Round trips can be canceled free of charge a 60 days before arrival.  All cancelations made less than 60 days before the start of the tour are subject to a 100% cancellation fee of the trip’s deposit.
Once your tour has been confirmed by Wijincuba, you will receive a confirmation number consisting of two letters and 6 digits. There is no need to reconfirm. We will be there to greet you at the agreed upon place and time.

With your booking confirmation, you will also receive a contact number to use if necessary to reach us prior to your tour.
Unfortunately, it is not possible to include international airfare in our prices or take care of booking them for you.  However, we can arrange all the inland services you will need while in Cuba: your airport transfers, accommodations, local transportation, guide service, meals, activities entrance fees, and all other services you might need.
 
When traveling alone, participants must be 18 years old or older. There are no older age limits for our tours or round trips.
 
When notified in advance that one or all members of the group have specific dietary needs or restrictions, (See “How can I make a special request”), we will brief your hosts of the special needs.

Please note, at some destinations there may be limited or no options to meet your dietary needs.  However, our tour guides will do everything in their power to ensure your needs are met.
Special room requests or other requests regarding your round trip can be addressed in Step 4 of the booking process. It is important to remember that all special requests are subject to availability and cannot be guaranteed by Wijincuba. If available, your request will be confirmed upon arrival. We will do our very best to have all special request confirmed.
Yes.  All of our round trips and tours are also available in French, Dutch, and Spanish.  Other languages such as Russian, German or Italian can be also be arranged upon request and subjet to availability of guides for the desired dates.
For all round trips and tours with 2-3 participants, we use modern cars from the official rental car office, for visits with 4-8 participants, we use a minibus from the company Cuba Taxi. We also use the famous Classic Cars for city tours in Havana and other fun means of transportation such as bike taxis, Coco taxis, Local taxis, horse carriages. Whatever it takes to get you to the right places!
We only offer private tours for individuals, families, and friends who wish to travel alone or together. So your companions will be your family and or friends. The goal of Wijincuba is to provide a private tour taken at our client’s pace and personalized to meet their general interests.
In some natural parks and local attractions, we need to use local guides, and in those situations, you might be part of a larger group. Most of the time, we manage to have these tours private just for our groups too.
Yes, tipping is commonplace in Cuba, particularly in the service industry (that includes restaurants, bars, chamber maid and local tour guides!). Although we ensure our guides are paid fairly and that most of our day tours and round trips are inclusive of all costs, tips are always welcome when you receive outstanding service!
Internet is becoming progressively more accessible in Cuba, and prices are much lower than what they used to be. However, it is still difficult to access the internet in Cuba and the large majority of private homes do not have WiFi access.
There are WIFI hotspots in almost every large city and designated areas in all the cities visited by tourists, such as plazas, public areas, and in most hotels. WIFI cards that allow you 1 hour of internet connection can be purchased at hotels and at the communications corporation ETECSA locations in the cities for $1.00 CUC each.  In addition, Internet cards are also often offered by locals who sell them for $2.00 CUC. Some hotels offer them at a higher price (up to 5 CUC per hour). We advise you to purchase several WIFI cards in Havana on the first days of your travel, as the cards are valid to be used at any WIFI point within Cuba. Be aware, the lines to acquire the cards are generally long and sometimes the vendor locations are closed.  Your guide will be happy to help you.
We do not offer a physical rating of our tours. However, the following may offer you some insight into the physical requirements for our tours.
Because we only do private tours and round trips, on each day the tour guide will present you with the day’s activities. In this way you are able to pick and choose activities that suit your needs and physical capacity. We attempt to make the start time of our tours begin at a reasonable hour, allowing you to have time for a quiet and relaxing breakfast.
Many of the activities that do require a level of fitness are optional and there are always less energetic options available.
Walking is usually required to get from your accommodation to your vehicle or if nearby, to that day’s sightseeing locale. Also walking may be required from your accommodation to any local restaurants you may be visiting on your own.  While most Cuban cities are flat with paved roads, the streets are often poorly maintained and in poor condition, often with potholes that can be dangerous if you do not take appropriate care. In cities, such as Trinidad, there are cobblestones and the streets can be moderately steep.
While the most enjoyable part of any tour is traveling from one place to another, distances can be long.  Some trips can last up to 8 hours, which for some people can be quite tiring.
Humidity and heat can be a factor affecting people’s physical readiness, especially in the summer months of June, July, and August.
On very rare occasions it may be necessary for you to carry luggage for a block or two at a time. However in most cases, your tour guide and driver will be on hand to help you. In any case, heavy luggage packing is not required for a visit to Cuba. Cuba is a casual country so just a few changes of casual clothes and travel accessories are all that are needed for an unforgettable experience.
Apart from CUC, another currency circulating in Cuba is the Peso Cubano (CUP). This is commonly abbreviated by the Cubans to M.N (which means moneda nacional). It has a value of about 1 CUC=24 M.N. This currency has limited use for travelers.
A confusing aspect for visitors is that the Cubans call both currencies “pesos”, so you have to know the value of something to know which currency they are referring to. Otherwise, you have to ask.
During our information meeting on the first day of the tour, we will explain more about this, and you will be shown both currencies and briefed on how to recognize them.
All accommodations have breakfast included.On a daily basis, the host and you will arrange the time you wish to be served breakfast. If you are part of a large group staying in different houses, it can be arranged for the breakfast to be served in one of the houses.
 
Cellular or mobile phones from different international locations will work in most cities in Cuba as long they meet the following requirements:
Your telephone works on the the 900 Mhz frequency band
Your company has a contract with the Cuban cellular network Cubacel. You will have to confirm this with your local phone company.
You have activated World Roaming
If you arrive before 3 pm to the private home and the rooms are not ready, your room will be safely secured. In the meantime, if needed, a restroom will be provided to change clothes, etc.  If your departure from Cuba is later in the day, it will be OK to keep the luggage in the house until departure time.  You will need to coordinate the details with the hosts in the homes so they can make arrangements for you to change and shower if needed before leaving.
After your round trip or day tour with us, we will send you an email requesting your feedback. We welcome all comments and appreciate you taking the time to respond.  We're always re-evaluating our tours to offer the best experience and your feedback helps us immensely. You can also send us your comments by email to review@wijincuba.com.
When you go on a round trip, we always recommend packing as light as possible.  Of course, the specific requirements for your tour will vary widely depending on where and when you are traveling.  Also recommended are good walking shoes, bug spray, a light windbreaker, sunblock, and any prescriptions and over-the-counter medications you may require.

Towels: All accommodations will provide bath towels, but when the tour includes waterfalls, swimming in rivers and natural pools or snorkeling, we recommend you bring a small beach towel for those days.

Shoes: all of our round trips include walking in nature, valleys, waterfalls, near rivers and in cities such as Trinidad, is recommended to bring comfortable walking shoes.
 
We prepare a list of available accommodations one month prior to your arrival. For purposes of your Visa, we will give you the first address on our list to use on the Visa application.  Although we book the accommodations in the private homes as much in advance as possible, we are asked by the proprietors to reconfirm the house just a week before the booked dates.
With the proliferation of internet sites such as Airbnb or TripAdvisor, travelers have the opportunity to find all kind of accommodations in Cuba within a wide range of prices and locations. So feel free to explore your choices and let us know if you prefer accommodation you have found online. We can always price our round trips without accommodations included.  Because we want to stay on the budget quoted for our round trips, the private homes we use for our Cuban destinations may or not appear on the internet sites.
Certainly, we are regularly able to arrange accommodations at hotels. But the process of confirmation does not depend on us. In addition, the prices are usually higher than when you book with your own domestic tour operator or directly with the hotels. We can advise you which hotels are preferable and help you get nice rooms once you book, but we strongly recommend you look into hotel reservations from your end. Doing so, you usually will get an instant confirmation and better prices than going through a small local tour company.
 
If you are part of a group traveling as a single and you require an individual room, there is a supplement, usually 15 EUR per night.  But please get in touch with us as prices may vary based on accommodations, season of the year and availability.
When you make your booking with wijincuba travel and mention that you have a child in your group, we will request rooms with two beds, in Cuba is very difficult to find rooms in private houses with actual baby cots or child beds, if we use houses with extra beds for the kids, the extra beds will be free of charge.
We recommend you initially exchange enough money at the airport to cover your food and drink expenses for the day.  Remember: A passport is always required to exchange money. Your tour guide will give you all the information regarding the Cuban currencies and will help you find the nearest bank for any additional exchanges.
 
Upon your arrival at the airport, a Wijincuba staff member will be waiting for you outside with a sign displaying your name.  All Cuban airports can take a while before you are done with immigration and customs.  Once you are outside, you will find many people and many signs, but don’t worry, we will be there.

Be sure to bring a copy of your reservation form. In the unlikely event, you don’t find us, you can take the form to a representative at the information desk.  Please contact the number located on the form. One more thing!  Please call us first. DON’T take a taxi by yourself to the accommodation before contacting us!
We include all of the arrival Transfers from Havana, Varadero, or Santa Clara Airport in our round-trip prices. If after the round trip, you want to extend your trip by staying at a beach or specific city, we can help you arrange the transfer back to the airport on the last day. Just let us know, and we will quote this service at our best rate.
Yes, you can! It is possible to bring a child of any age with you on the tour of our country.
Here is the price information for children traveling on the tours:
  • 0 - 2 years old are considered infant and they don't pay if traveling with one or two adults. (NO CHARGE.)
  • 3 - 11 years old traveling with one or two adults, Receive a 50% DISCOUNT on the adult price.
  • 12 years and older, pay the adult price
NOTE: Cuban hotels regulations will only allow one child per room. Alternative arrangements can be made to stay in a private home.

CAR SEAT: We advise you to bring a child seat for the car so that your baby can travel safely while in Cuba.

COT: Based on your preferences, if you own a portable cot/crib, it will be useful to bring it as well. In hotels and private homes, it is not always possible to find this amenity.
Private homes rather than hotels can provide a higher level of attention to your specific needs. And it is a delight for them to host a baby in their home.
Do not rely on only one source of money - as policies in Cuba are liable to change without warning. It is also a precaution for other unforeseen circumstances. In Cuba, a combination of CASH (EUR, USD, CAD or British pound) and credit cards is best. (credit cards related or issued by American banks are not accepted in Cuba) Visa or Master cards are accepted. Always take more rather than less, as you don't want to spoil your trip to Cuba by constantly feeling short of funds.
Tripadvisor Reviews
  • My husband and I wanted a private tour of Cuba, concentrating on culture and history and visiting some of the less tourist-frequented towns. Over 9 days we did a loop from Havana to Ciron, Cienfuegos, Trinidad, Camaguey, Sancti Spiritus, Santa Clara, and back to Havana. Felipe was very prompt in responding to emails and put together an itinerary which ticked all the boxes. I appreciated that we had an "all inclusive" price and just had to pay for a few dinners and the usual spending money. The company's choice of casas was superb and each host was charming and the accommodation superb with ensuites which was more than we'd hoped for! They were also very keen to find brilliant places to stop for lunch with local cuisine so we felt like we had experienced the real Cuba. Our guide and driver, Tony, went way over and beyond to make it memorable, each day having highlights like a bici taxi tour in Camaguey and took us to places which would have been virtually impossible to find on our own. He achieved a great balance between "tour time" and time for us to enjoy exploring on our own. Can't recommend Wijincuba highly enough!

  • We were 2 families with 5 kids of all ages. All of us loved the service of guidence by Roberto. A magnificent guide who had all the answers to our questions. Wijincuba gives you a unique way to discover Cuba. You do not have to do anything but sit and relax and let it come over you. Thank you very much!!!!

  • Our Cuban True Colors tour with WIJINCUBA was terrific. As Americans, we traveled under the “Support for the Cuban People” category and had absolutely no problems with US officialdom. We visited Havana, Vinales, Cienfuegos, Trinidad, and Santa Clara and stayed in private houses arranged by WIJINCUBA. These are similar to B&B’s so they provided opportunities to meet local families. Some families were three generations which was fun. The two of us had a private guide the whole time. He picked us up in the morning and dropped us off in the late afternoon. Always punctual. The car was like new so no worries there. Our guide was super personable, very knowledgeable, and completely fluent in English. Overall it was a great experience.

  • If you haven't considered a visit to Cuba, you should. if you are considering a visit, Wijincuba is your guide! I made an inquiry through their website, and got a quick response from Felipe. He answered all my questions, and we became "pen pals." He continued to answer all my inquiries before, during, and after the booking; up to our departure. We opted for the 6 day Central Cuba tour. They were able to accommodate the dates and travel times we wanted, and were willing to make some changes to the itinerary that we requested. It is clear that are passionate about introducing visitors to their country and providing the best experience possible. We arrived, and were greeted at the airport by Tony, who was our guide for the entirety of our visit. We couldn't have imagined a better guide or traveling companion. He spoke excellent English...particularly impressive since he was mostly self-taught. I can't express enough how knowledgeable, kind, and patient he was. He didn't just take us places. He managed to weave history, geography, and politics into a compelling story of the Cuba and its people. We could have never had such a rich experience without his help. We arrived in Cuba looking for a guide, and left with a new friend.