Shagotours
  • Multiday Tours

  • Day Trips

  • Vuelos desde Cuba

  • Transportation

FAQs

To help you save time, we have put together this list of most common inquiries; click on the question and find the answers.

If you can't find what you're looking for in our FAQs, feel free to contact us, and it will be a pleasure to give you a prompt answer.

The safety of our guests and staff is our number one priority and informs all our decisions. In today’s uncertain landscape, we understand travelers are more careful when managing their travel plans and may have a few more questions. We are here to support you every step of the way.

We continue to monitor the local and global impacts of COVID-19 and are updating our policies and actions accordingly.

We currently require a face covering for every passenger during the Walking tours as local authorities require this; in the houses and inside the cars, this is more flexible, but the staff and hosts will always wear masks as long as needed.

You need to bring your masks as well as your favorite sanitizer.
More than ever, this is especially the case now. Therefore, we want all guests to know that we are taking the necessary precautions to continue to create unique tours and round trips where history, culture, and real Cuba is, above all, not just great but clean, healthy, and safe.
At Wijincuba and Shagotours, we are closely monitoring updates from the Cuban Center for Disease Control, World Health Organization, and our local government, and we are taking precautionary measures to ensure the safety and well-being of our guests, teammates, and partners as we learn more about COVID-19 (Coronavirus).

Measures We're Taking:
Based on the recommendations from health organizations, we're taking appropriate measures to mitigate any potential spread of the COVID-19/Coronavirus:
• Adhering to the Centers for Disease Control (CDC) guidance and the World Health Organization (WHO).
• Staying educated daily on preventative measures.
• Tour guides will always use face masks as long as required.
• Tour guides will have hand sanitizer and will use it very frequently during the tour.
• Increasing the extent and frequency of already rigorous cleaning practices, including ensuring access to hand washing and hand sanitizing for partners and guests and sanitizing all hard surfaces, especially those high-touch surfaces frequently used, such as door handles. Of course, we will always provide our minivans and cars with the cleaning means.
• Ensuring all working partners are healthy.
• Using only restaurants with space between tables and barstools to create greater social distance. And where its staff uses facemasks as long as it is required.
• The houses we use for accommodation will be monitored, and we will never use a place if they don't follow the strict cleaning and disinfecting rules we have requested.
We encourage our guests to:
• Wash your hands frequently with soap and warm water for 20 seconds.
• Avoid touching your eyes, nose, and mouth.
• Avoid close contact with sick people, and stay home if you're sick.
• Cover your nose and mouth when you cough or sneeze.
We understand that many of you are rethinking your travel and social plans with the unknown spread of the Coronavirus. We also want to take this opportunity to share our new flexible booking options to bring you added peace of mind.

As a Reminder:
• We only do private tours and round trips, so you will never share transportation or accommodations with people that are not part of your group
• All of our tour experiences are small. Moreover, we are not confined to tight quarters because we are primarily on foot and predominantly outdoors.
Your options:
• If you are sick or in a higher risk category, don't hesitate to contact us. We will happily contact you to rebook for a time you are well again and can fully enjoy our tours later.
• All of our round trips and tours purchased between March 9 and April 30, 2020, for any future date, are changeable and transferrable free over the next 12 months.
• You can book your tour now and pay upon arrival or closer to the arrival dates, so it is 100 % flexible on cancelations.
• Small businesses in Cuba, particularly those in tourism and hospitality, are being hit hard at this unprecedented difficult time. We cannot thank you enough for your continued business. Each purchase supports our local economy, Local First providers, partners, and artisans. We are proud to be a part of the vibrant community of Cuban entrepreneurs we all love
It is worth mentioning that most of the advice below is also applicable for those not traveling and is considered good hygiene practice even back home in your country of residence.
· Frequently wash your hands with soap and (ideally hot) running water for at least 20 seconds.

· Avoid touching your eyes, nose, and mouth with unwashed hands.
· Cover your mouth when coughing or sneezing, throw the tissue in a bin and wash your hands. If you don’t have a tissue to hand, sneeze into the crease of your elbow.
· Do not travel if you feel sick, and avoid close contact with anyone who is sick.
· Carry hand sanitizer with you at all times and use it frequently.
· The actual benefits of using masks and other facial coverings are hotly disputed; however, it increasingly seems that they will play some role in travel, especially when social distancing is impossible or not practical. However should you decide to use a mask, you should ensure you continue to use all the above-recommended precautions to minimize the risk of transmission.

Our criteria for a trip to be COVID Viable include a full assessment taken in conjunction with our local partners to ensure we can run your journey in both a safe and enjoyable manner.

Our country is implementing guidelines and regulations (such as standardized cleaning practices, facemask requirements, etc.) to minimize risks associated with Covid-19. As a minimum, we will follow and implement all such requirements. While we cannot offer a 100% guarantee that not a single client will contract Covid-19 as this depends a lot on how each one implements the hygiene measures, we can assure you that we will take all reasonable steps as part of our duty of care to both you and our local team abroad.

Our Team has stepped up the already thorough cleaning measures taken after each trip. The outer surfaces of the cars are clean daily. Pole handles, rails, and inside shells are disinfected with appropriate cleaners. Disinfecting wipes and hand sanitizer is available onboard for use during the trip. Guides will be taking extra care to sanitize any commonly touched surfaces. 
As of April 1st, 2022, Quintana Roo is currently averaging approximately 13 new Covid cases daily in a state with a population of 1.85+ million.

Each state in Mexico is assigned one of four colors (green, yellow, orange, and red) based on current infection rates and hospital occupancy.

The status of Quintana Roo (Cancun, Tulum, Cozumel, etc.) is currently GREEN meaning low risk.
Case numbers in the islands of Cozumel, Isla Mujeres, and Holbox are meager.
As of April 1st, 2022, hospital occupancy is currently 0% full in Isla Mujeres, 0% in Cozumel, 0% in Playa, 0% in Tulum, and 1% total in Cancun. Hospitalizations continue to stay low as the majority of local adults are now vaccinated
No, our tours are guaranteed to depart, even with just one passenger. However, taking a round trip or time alone can be significantly expensive as you will be paying for the entire expense of the car, room, guide service, and activities. So come on, invite a friend or two. It will be more fun!! And cheaper!!
For day tours or overnights, please provide the complete name and birthdate of the person responsible for the booking, the name and address of the accommodation where we will pick you up, and finally, the number of persons and the language in which you prefer the tour.

When booking a round trip, please provide all participants' names, birthdates, and flight information (arrival and departure). In addition, please provide a phone number where we can reach you and any other helpful information to help us give you the best tour experience.
Why would you cancel and miss all the fun? Seriously, we know sometimes things can come up, so we let you cancel if you need to. You can cancel your day and overnight tours 48 hours before the tour's start time with no cancellation fee. Any cancellations made after that window are subject to a 100% cancellation fee of the tour deposit.
Round trips can be canceled free of charge 30 days before arrival. All cancelations made less than 30 days before the tour start are subject to a 100% cancellation fee of the trip's deposit.
Once we have confirmed your tour, you will receive a confirmation number consisting of two letters and six digits. There is no need to reconfirm. We will be there to greet you at the agreed-upon place and time.

With your booking confirmation, you will also receive a contact number to use if necessary to reach us before your tour.
When traveling alone, participants must be 18 years old or older. There are no older age limits for our tours or round trips.
 
When notified in advance that one or all group members have specific dietary needs or restrictions (See “How can I make a special request”), we will brief your hosts on the particular markets.

Please note that at some destinations, there may be limited or no options to meet your dietary needs.  However, our tour guides will do everything possible to ensure your needs are met.
Special room requests or other requests regarding your round trip can be addressed in Step 4 of the booking process. It is important to remember that all special requests are subject to availability and cannot be guaranteed by our staff. If available, your request will be confirmed upon arrival. We will do our very best to have all special request confirmed.
Yes.  All of our round trips and tours are also available in French, Dutch, and Spanish.  Other languages such as Russian, German or Italian can be also be arranged upon request and subjet to availability of guides for the desired dates.
Our ideal tours have a maximum group size of 10 people. This way, we don't overwhelm the destination, and you're able to have real experience and immerse yourself in the local environment. If your group consists of more than 10 people, we split the group so we can use two minibusses and two guides and still experience the same quality tours.

When we have a group of more than 12 people, then we use two minibusses or Big busses, the prices for such tours are on request.
For big groups over 12 people then we can make special arrangements to make the tour on a big bus. Contact us with travel dates to request a quote for your group
It would help if you planned to spend around M$1,991 ($98) per day on your vacation in Cancun, which is the average daily price based on the expenses of other visitors. For example, on average, past travelers have spent M$361 ($18) on meals for one day and M$241 ($12) on local transportation.
Tour Inclusions
All breakfasts are included when accommodations are booked via shagotours.
Transportation is provided on our tours, so it is improbable that you will need other means of transportation during our visits.

Tour Exclusions
International Flights
Visa and passport fees
Insurance (Travel Medical Insurance is required to participate in the tour)
Optional activities/day-tours/excursions
Tips

Unfortunately, it is not possible to include international airfare in our prices for now or take care of booking them for you. However, we can arrange all the inland services you will need while in Mexico: your airport transfers, accommodations, local transportation, guide service, meals, activities entrance fees, and all other services you might need.
Some flights in the Caribbean, are available to book with us, just let us know, and we will provide all information
Mexico City is a generally safe destination, but there are still some recommended safety precautions travelers should take to mitigate risks, such as petty crime, covid-19, and scams. Nevertheless, many neighborhoods in Mexico City are safe and fun to visit if you know where they are and what areas to avoid.
We only offer private tours for individuals, families, and friends who wish to travel alone or together. So your companions will be your family and or friends. The goal is to provide a private tour taken at our client’s pace and personalized to meet their general interests.
In some natural parks and local attractions, we need to use local guides, and in those situations, you might be part of a larger group. Most of the time, we manage to have these tours private just for our groups too.
If you arrive before 3 pm at the accommodation and the rooms are not ready, your room will be safely secured. In the meantime, if needed, a restroom will be provided to change clothes, etc.  If your departure is later in the day, keeping the luggage in will be OK until departure time.  You will need to coordinate the details with the hosts so they can make arrangements for you to change and shower if required before leaving.
We do not offer a physical rating of our tours. However, the following may offer you some insight into the physical requirements for our tours.
Because we only do private tours and round trips, on each day the tour guide will present you with the day’s activities. In this way you are able to pick and choose activities that suit your needs and physical capacity. We attempt to make the start time of our tours begin at a reasonable hour, allowing you to have time for a quiet and relaxing breakfast.
Many of the activities that do require a level of fitness are optional and there are always less energetic options available.
Walking is usually required to get from your accommodation to your vehicle or if nearby, to that day’s sightseeing locale. Also walking may be required from your accommodation to any local restaurants you may be visiting on your own. 
While the most enjoyable part of any tour is traveling from one place to another, distances can be long. Some trips can last up to 8 hours, which for some people can be quite tiring.
Humidity and heat can be a factor affecting people’s physical readiness, especially in the summer months of June, July, and August.


For all round trips and tours with 2-3 participants, we use modern cars, for visits with 4-8 participants, we use a minibus, all from our rental car service. We also use bus for large groups. Whatever it takes to get you to the right places!

Mexico's tipping culture is impromptu and often spontaneous. Tipping is always optional although the people serving you will appreciate the small token of your appreciation in exchange for good service. 
Internet is fully accessible in Mexico, with prices for all budgets you can get excellent 4g and wifi services. WiFi connections are widely available across Mexico—even in some rural areas.
WiFi hotspots are helpful as they can provide a good quality internet connection without eating into your mobile data allowance.
WiFi spots are widely available across Mexico, and you’ll find them even in some of the country’s (semi)rural areas. Some require you to have an account or service, but many remain open to the public at no charge.
You can find free hotspots at places like Airports, some Coffee shops, and restaurants, Mexicos’ national diner chains, Public parks, plazas, museums, Hotels and Airbnb, etc.
If you’re situated in a very rural location, satellite internet services are also available, although they are more expensive than internet served over landline and mobile networks.
During the tour or round trip, your tour guide will be helping you to satisfy your connectivity needs, by bringing you the cheapest and best choice for you!

All accommodations have breakfast included. On a daily basis, the host and you will arrange the time you wish to be served breakfast. 
All accommodations have breakfast included. On a daily basis, the host and you will arrange the time you wish to be served breakfast. 
After your round trip or day tour with us, we will send you an email requesting your feedback. We welcome all comments and appreciate you taking the time to respond. We're always re-evaluating our tours to offer the best experience and your feedback helps us immensely. You can also send us your comments by email.
We always recommend packing as light as possible when you go on a round trip. But, of course, the specific requirements for your tour will vary widely depending on where and when you are traveling. Also recommended are good walking shoes, bug spray, a light windbreaker, sunblock, and any prescriptions and over-the-counter medications you may require.

Towels: All accommodations will provide bath towels, but when the tour includes waterfalls, swimming in rivers and natural pools, or snorkeling, we recommend you bring a small beach towel for those days.

Shoes: all of our round trips include walking in nature, valleys, waterfalls, near rivers, and in cities. It is recommended to bring comfortable walking shoes.
 
With the proliferation of internet sites such as Airbnb or TripAdvisor, travelers have the opportunity to find all kinds of accommodations in the country within a wide range of prices and locations. So feel free to explore your choices and let us know if you prefer the accommodation you have found online. We can always price our round trips without accommodations included. Because we want to stay within the budget quoted for our round trips, the private homes we use for our destinations may or not appear on the internet sites.
A large bank or select ATMs is the best place to exchange currency in Mexico. Both options will use the 'real' exchange rate, also known as the mid-market exchange rate. It's the midpoint between global currency markets' buy and sell rates.
Experts advise avoiding exchanging money at a hotel or airport unless you have no choice. The other alternative to exchange money is through the bureau de change offices, you can locate them in malls and small plazas, they offer a decent exchange rate.

Upon arrival at the airport, a Shagotours staff member will be waiting for you outside with a sign displaying your name. All airports can take a while before you are done with immigration and customs. Once you are out, you will find many people and signs, but don't worry, we will be there.

Be sure to bring a copy of your reservation form. Then, in the unlikely event you don't find us, you can take the document to a representative at the information desk. Don't hesitate to get in touch with the number located on the form. One more thing! Please call us first. Please don't take a taxi by yourself to the accommodation before contacting us!

Tripadvisor Reviews
  • Our private tour with Shagotours was phenomenal! It was truly the highlight of our trip. Our guide was brilliant and so knowledgeable, gave us background around every activity we did. Not only was our tour fun but it was so educational. 100% recommended!

  • We had the BEST time! Incredibly knowledgeable guide and excellent assistance. They took care of us and made sure we always had a cold beverage in our hands. We visited 3 incredible cenotes and Akumal for swimming with turtles. We highly recommend requesting them because you are guaranteed a GREAT TIME!

  • Incredible and awesome tour! Arranged for us by an excellent team, provided a very comfortable and clean car. Knowledgeable and helpful guides looking out for you. Impeccable service.

  • Great company! We did three private tours and all of them were amazing! Tulum ruins plus an ATV ride swim through an underground cenote cave, the second tour was Chichen Itza and the third a swim with turtles! BEST OF THE BEST! Wish we had more time to book another tour!

  • Our tour of Chichen Itza was incredible! Shagotours provided personal service that was unmatched, our tour guide was very knowledgeable and fluent. Highly recommend doing this private tour as opposed to one of the large bus tour experiences.