Wijincuba Travel
  • Round Trips

  • Day Tours

  • Accommodations

  • Transportation

FAQs

To help you save time, we have put together this list of most common inquiries, just click on the question and find the answers.

If you can't find what you're looking for in our FAQs, feel free to contact us and it will be a pleasure to give you a prompt answer.

Cuba is a far more expensive than other developing countries. Be ready and able to pay as much on food and services as you would pay in any other western “developed” country. This is mainly due to the high taxes the Cuban Government has imposed on anything considered “non-essential” and those items related to tourism. It is also due to the artificial exchange rate for the CUC. The US trade embargo placed on Cuba has also had an effect on prices. Visitors tend to find Cuba more expensive than they expected.

The amount of money required for your trip is a personal decision. If you are interested in souvenirs or splurging on a fancy night out, we recommend that you bring more than the estimated amounts below. As an example, for the ala carte round trips where no meals or activities are included, we estimate you might need about 35 to 60 CUC per day for tour expenses. This does not include local tips and/or souvenirs.

Summary of Personal Expenses on a Tour

Expected expenses upon arrival in Cuba
  • Food - Allow about 25 CUC to 40 CUC a day for food where no meals are included
  • Drinks- 1 to 1,50 CUC for water and soft drinks, 1- 2 CUC beer and 3-6 for cocktails
  • Optional activities and excursions (see list of extras on our tours)
Tour Inclusions

Breakfast is always included when accommodations are booked via Wijincuba.
Transportation is provided in our tours so it is very unlikely that you will  need other transportation during our tours.

Tour Exclusions
  • International Flights
  • Visa and passport fees
  • Insurance (Travel Medical Insurance is required to participate in the tour)
  • Optional activities/day-tours/excursions
  • Tips
Our ideal tours have a maximum group size of 6 people. This way, we don't overwhelm the destination and you're able to have a real experience and immerse yourself in the local environment.  If your family or group of friends consists of more than 6 people, we simply split the group so we can use two minibusses and two guides and still experience the same quality tours.  

If we have a group of 12 then we use two minibusses, hold in mind that we use minibus with room for six people and luggage and we will have a tour guide-driver in each car.

for big groups over 12 people then we can make special arrangements to make the tour on a big bus. contact us with travel dates to request a quote for your group.
  • Due to the embargo placed on  Cuba by the USA, we do not have access to U.S.credit cards, U.S. online payments, U.S. money transfers or payments by U.S. credit cards
  • Big tour operators work directly with the government owned companies and they do have access to payments upfront
  • Making the cash payment directly to Wijincuba at the beginning of the tour, assures against possible delays or complications that might arise from money transfers
  • The local payment made directly to Wijincuba allows us to lower the cost of our services because no commissions have to be paid to travel agents or advertising agencies. This means you are paying the lowest price possible.
  • In some cases and for some countries it is possible for us to charge a small deposit. In those cases you will be informed when you receive the tour confirmation
No, our tours are guaranteed to depart, even with just one passenger.  However, taking a round trip or tour on your own can be significantly expensive as you will be paying for the entire expense of car, room, guide service and activities.  Come on, invite a friend or two.  It will be more fun!!  And cheaper!!
Travel visa requirements vary widely depending on your nationality. We are unable to arrange visas.  If you do require a visa you can arrange them yourself by checking with your airline, your travel agent or visa processing company.
  1. Cuba is one of the safest international locations in which to travel. This is in no small part due to the swift and extreme penalties passed down for even minor crimes. Stealing from a tourist is one of the serious crimes for which lengthy jail time can be served. There is also a high police presence in the cities, particularly in high tourist areas. Compared to most Cubans, the police in Cuba are properly paid, so they are less susceptible to corruption. Also, there is no recognized terrorist risk in or to Cuba.
  2. Tourists should still take the same precautions as when traveling in any other country. The less protected areas in Cuba would be in Central Havana and Santiago de Cuba late at night, where pick-pocketing in crowded areas, and bag-snatching have been known to occasionally occur. Violent crimes are simply unheard of as are armed robberies and hold-ups.
  3. Although Cubans have their basic needs covered, such as food, housing, healthcare, and education, there is a large gulf between their wealth and that of the typical tourist. We recommend that as a basic courtesy while in Cuba, not to flaunt your wealth excessively thereby tempting unnecessary crime. We also suggest not carrying unnecessary amounts of cash when going out. Also, when going out late at night, do not carry unnecessary handbags.
  4. Prostitution and drugs are not accepted in Cuba and are severely penalized. We DO welcome clean tourism: visitors wanting to discover our history, culture, nature, good music, rum, beautiful beaches, cigars and hospitality.
  5. If you keep these basic safety precautions in mind, you will be sure to have a very enjoyable and safe visit to Cuba.
For day tours or overnights, please provide the complete name and birthdate of the person in responsible for the booking, the name and address of the accommodation where we will pick you up, and finally, the number of persons and the language in which you prefer the tour.

When booking a round trip, please provide the complete name, birthdate, and flight information (arrival and departure), for all participants. Please provide a phone number where you can be reached and any other useful information that will help us give you the best tour experience.
Why would you cancel and miss all the fun?  Seriously, we know sometimes things can come up, so we let you cancel if you need to. You can cancel your Wijincuba day and overnight tours up to 48 hours prior to the tour's start time with no cancellation fee.  Any cancellations made after that window are subject to a 100% cancellation fee of the tour deposit.
Round trips can be cancelled free of charge a week before arrival.  All cancelations made less than a week prior to the start of the tour are subject to a 100% cancellation fee of the trip’s deposit.
Unfortunately, it is not possible to include international airfare in our prices or take care of booking them for you.  However, we can arrange all the inland services you will need while in Cuba: your airport transfers, accommodations, local transportation, guide service, meals, activities entrance fees and all other services you might need.
 
Once your tour has been confirmed by Wijincuba, you will receive a confirmation number consisting of two letters and 6 digits. There is no need to reconfirm. We will be there to greet you at the agreed upon place and time.

With your booking confirmation, you will also receive a contact number to use if necessary to reach us prior to your tour.
If travelling alone, participants must be 18 years old or older. There are no older age limits for our tours or round trips.
 
For details on Cuba sanctions regulations, including fact sheets on recent changes and information about applying for an OFAC license, please visit this Department of Treasury webpage. For travel-specific questions, please see 31 C.F.R. 515.560 and OFAC’s Frequently Asked Questions. The U.S. Department of State provides more information about traveling to Cuba at Travel.State.Gov.
Please note that neither the U.S. Embassy in Havana nor the U.S. Department of State in Washington, D.C. process Cuban visa applications. To apply for a Cuban visa or for any questions regarding Cuban consular services, please contact the Cuban Embassy in Washington, D.C.:
When notified in advance that one or all members of the group have specific dietary needs or restrictions, (See “How can I make a special request”), we will brief your hosts of the special needs.

Please note, at some destinations there may be limited or no options to meet your dietary needs.  However, our tour guides will do everything in their power to ensure your needs are met.
Special room requests or other requests regarding your round trip can be addressed in Step 4 of the booking process. It is important to remember that all special requests are subject to availability and cannot be guaranteed by Wijincuba. If available, your request will be confirmed upon arrival. We will do our very best to have all special request confirmed.
Yes.  All of our round trips and tours are also available in French, Dutch, and Spanish.  Other languages such as Russian, German or Italian can be also be arranged upon request and subjet to availability of guides for the desired dates.
For all round trips and tours with 2-3 participants we use modern cars from the official rental car office, for tours with 4-8 participants we use a minibus from the company Cuba Taxi. We also use the famous Classic Cars for city tours in Havana and other fun means of transportation such as bike taxis, Coco taxis, Local taxis, horse carriages. Whatever it takes to get you to the right places!
We only offer private tours for individuals, families and friends who wish to travel alone or together. So your companions will be your family and or friends. The goal of Wijincuba is to provide a private tour taken at our client’s pace and personalized to meet their general interests.
In some natural parks and local attractions, we need to use local guides and in those situations you might be part of a larger group. However, most of the time, depending on availability on the day of the tour, we manage to have these tours private just for our groups too.
 
Yes, tipping is commonplace in Cuba, particularly in the service industry (that includes restaurants, bars, chamber maid and local tour guides!). Although we ensure our guides are paid fairly and that most of our day tours and round trips are inclusive of all costs, tips are always welcome when you receive outstanding service!
Internet is becoming progressively more accessible in Cuba, and prices are much lower than what they used to be. However, it is still difficult to access the internet in Cuba and the large majority of private homes do not have WiFi access.
There are WIFI hotspots in almost every large city and designated areas in all the cities visited by tourists, such as plazas, public areas, and in most hotels. WIFI cards that allow you 1 hour of internet connection can be purchased at hotels and at the communications corporation ETECSA locations in the cities for $2.00 CUC each.  In addition, Internet cards are also often offered by locals who sell them for $3.00 CUC. Some hotels offer them at a higher price (up to 5 CUC per hour). We advise you to purchase several WIFI cards in Havana on the first days of your travel, as the cards are valid to be used at any WIFI point within Cuba. Be aware, the lines to acquire the cards are generally long and sometimes the vendor locations are closed.  Your guide will be happy to help you.
During your tour in Cuba, there will be times when you may tip local service providers - such as drivers and local guides. This practice is completely optional to show your appreciation for excellent service. You should never see this as an obligation, especially if you feel you did not receive proper service. You may tip individually, or your tour guide may offer to collect the money and tip as a group. Tipping is appreciated.
Apart from CUC, another currency circulating in Cuba is the Peso Cubano (CUP). This is commonly abbreviated by the Cubans to M.N (which means moneda nacional). It has a value of about 1 CUC=24 M.N. This currency has limited use for travelers.
A confusing aspect for visitors is that the Cubans call both currencies “pesos”, so you have to know the value of something to know which currency they are referring to. Otherwise, you have to ask.
During our information meeting the first day of the tour, we will explain more on this and you will be shown both currencies and briefed on how to recognize them.
We do not offer a physical rating of our tours. However, the following may offer you some insight into the physical requirements for our tours.
Because we only do private tours and round trips, on each day the tour guide will present you with the day’s activities. In this way you are able to pick and choose activities that suit your needs and physical capacity. We attempt to make the start time of our tours begin at a reasonable hour, allowing you to have time for a quiet and relaxing breakfast.
Many of the activities that do require a level of fitness are optional and there are always less energetic options available.
Walking is usually required to get from your accommodation to your vehicle or if nearby, to that day’s sightseeing locale. Also walking may be required from your accommodation to any local restaurants you may be visiting on your own.  While most Cuban cities are flat with paved roads, the streets are often poorly maintained and in poor condition, often with potholes that can be dangerous if you do not take appropriate care. In cities, such as Trinidad, there are cobblestones and the streets can be moderately steep.
While the most enjoyable part of any tour is traveling from one place to another, distances can be long.  Some trips can last up to 8 hours, which for some people can be quite tiring.
Humidity and heat can be a factor affecting people’s physical readiness, especially in the summer months of June, July, and August.
On very rare occasions it may be necessary for you to carry luggage for a block or two at a time. However in most cases, your tour guide and driver will be on hand to help you. In any case, heavy luggage packing is not required for a visit to Cuba. Cuba is a casual country so just a few changes of casual clothes and travel accessories are all that are needed for an unforgettable experience.
Cellular or mobile phones from different international locations will work in most cities in Cuba as long they meet the following requirements:
Your telephone works on the the 900 Mhz frequency band
Your company has a contract with the Cuban cellular network Cubacel. You will have to confirm this with your local phone company.
You have activated World Roaming
All accommodations have breakfast included.On a daily basis, the host and you will arrange the time you wish to be served breakfast. If you are part of a large group staying in different houses, it can be arranged for the breakfast to be served in one of the houses.
 
International phone calls from Cuba are quite expensive. The prices range from about 2 CUC per minute to Canada to over 4 CUC per minute to Europe, Africa, and Australia. You can buy a telephone card from an ETECSA office to use on public pay phones or at a hotel. The current prices are 10 CUC to 25 CUC. The rates from hotels might be slightly higher. We recommend calling from a hotel as you are not cut off when the card runs out, and only pay the price of the call. 119 is the code to make global calls from Cuba.
If you arrive before 3 pm to the private home and the rooms are not ready, your room will be safely secured. In the meantime, if needed, a restroom will be provided to change clothes, etc.  If your departure from Cuba is later in the day, it will be OK to keep the luggage in the house until departure time.  You will need to coordinate the details with the hosts in the homes so they can make arrangements for you to change and shower if needed before leaving.
After your round trip or day tour with us, we will send you an email requesting your feedback. We welcome all comments and appreciate you taking the time to respond.  We're always re-evaluating our tours to offer the best experience and your feedback helps us immensely. You can also send us your comments by email to review@wijincuba.com.
We strongly recommend bringing a backpack or duffel bag, as hard suitcases can be difficult to store in our minibuses and cars.  Keep in mind you may have to carry your own luggage on and off transportation and up and down house staircases.  Suitcases with wheels may not work well on dirt or cobblestone roads.
When you go on a round trip we always recommend packing as light as possible.  Of course, the specific requirements for your tour will vary widely depending on where and when you are traveling.  Also recommended are good walking shoes, bug spray, a light windbreaker, sunblock, and any prescriptions and over-the-counter medications you may require.

Towels: All accommodations will provide bath towels, but when the tour includes waterfalls, swimming in rivers and natural pools or snorkeling, we recommend you bring a small beach towel for those days.

Shoes: all of our round trips include walking in nature, valleys, waterfalls, near rivers and in cities such as Trinidad, is recommended to bring comfortable walking shoes .


 
We prepare a list of available accommodations one month prior to your arrival. For purposes of your Visa, we will give you the first address on our list to use on the Visa application.  Although we book the accommodations in the private homes as much in advance as possible, we are asked by the proprietors to reconfirm the house just a week before the booked dates.
With the proliferation of internet sites such as Airbnb or TripAdvisor travelers have the opportunity to find all kind of accommodations in Cuba within a wide range of prices and locations. So feel free to explore your choices and let us know if you prefer an accommodation you have found online. We can always price our round trips without accommodations.  Because we want to stay on the budget quoted for our round trips, the private homes we use for our Cuban destinations may or not appear on the internet sites.
Certainly, we are regularly able to arrange accommodations at hotels. But the process of confirmation does not depend on us. In addition, the prices are usually higher than when you book with your own domestic tour operator or directly with the hotels. We can advise you which hotels are preferable and help you get nice rooms once you book, but we strongly recommend you look into hotel reservations from your end. Doing so, you usually will get an instant confirmation and better prices than going through a small local tour company.
 
If you are part of a group traveling as a single and you require an individual room, there is a supplement, usually 15 EUR per night.  But please get in touch with us as prices may vary based on accommodations, season of the year and availability.
When you make your booking with wijincuba travel and mention that you have a child in your group, we will request rooms with two beds, in Cuba is very difficult to find rooms in private houses with actual baby cots or child beds, if we use houses with extra beds for the kids, the extra beds will be free of charge.
We recommend you initially exchange enough money at the airport to cover your food and drink expenses for the day.  Remember: A passport is always required to exchange money. Your tour guide will give you all the information regarding the Cuban currencies and will help you find the nearest bank for any additional exchanges.
 
Upon your arrival at the airport, a Wijincuba staff member will be waiting for you outside with a sign displaying your name.  All Cuban airports can take a while before you are done with immigration and customs.  Once you are outside, you will find many people and many signs, but don’t worry, we will be there.

Be sure to bring a copy of your reservation form. In the unlikely event, you don’t find us, you can take the form to a representative at the information desk.  Please contact the number located on the form. One more thing!  Please call us first. DON’T take a taxi by yourself to the accommodation before contacting us!
All of the arrival Transfers from Havana, Varadero or Santa Clara Airport are included in our round-trip prices. If after the round trip, you want to extend your visit staying at a beach or specific city, we can help you arrange the transfer back to the airport on the last day. Just let us know and we will quote this service at our best rate.
 
Yes, you can! It is possible to bring a child of any age with you on the tour of our country.
Here is the price information for children traveling on the tours:
  • 0 - 2 years old are considered infant and they don't pay if traveling with one or two adults. (NO CHARGE.)
  • 3 - 11 years old traveling with one or two adults, Receive a 50% DISCOUNT on the adult price.
  • 12 years and older, pay the adult price
NOTE: Cuban hotels regulations will only allow 1 child per room. Alternative arrangements can be made to stay in a private home.

CAR SEAT: We advise you bring a child seat for the car, so that your baby can travel safely while in Cuba.

COT: Based on your preferences, if you own a portable cot/crib it will be useful to bring it as well. In hotels and private homes, it is not always possible to find this amenity.
Private homes rather than hotels are able to provide a higher level of attention to your specific needs. And it is a delight for them to host a baby in their home.
 
Do not rely on only one source of money - as policies in Cuba are liable to change without warning. It is also a precaution for other unforeseen circumstances. In Cuba, a combination of CASH (EUR, USD, CAD or British pound) and credit cards is best. (credit cards related or issued by American banks are not accepted in Cuba) Visa or Master cards are accepted. Always take more rather than less, as you don't want to spoil your trip in Cuba by constantly feeling short of funds.
Tripadvisor Reviews
  • We spent a week in Cuba on a private tour. It was amazing. Levon our guide and Reuben our driver could not have done more showing us around their country. Their English was great and Levon was very knowledgeable explaining the history and culture of Cuba. We stayed in local casas to have a more authentic experience. All had en-suite bathrooms and air conditioning. We had a great week and thoroughly recommend Wijin to anyone hoping to see the real Cuba.... read more.

  • The best thing happened to us on our round trip in Cuba was our private tour guide. With great passion and commitment, arrangements even beyond expectations and always the right answer to a question our Wiij in Cuba guide was the perfect choice and companion for the trip. We will keep staying in touch and certainly recommend Wiij in Cuba and it is private round-trip arrangements to whom we get the chance to talk to about this amazing trip.... read more.

  • My best friend and I have taken many foreign and domestic adventures over the last 30 years. We have done a few organized tours to avoid the group experience. However, WijinCuba is a personal tour. It was just the 2 of us plus our guide, Ruben, the entire 6 days, and we had a fabulous and relaxing time. Other than researching and choosing WijinCuba, we essentially planned nothing but the dates and flights. WijinCuba handles everything from picking you up at the airport to rooms to activities.... read more.

  • just back from a fantastic tour with these guys. They were great from start to finish. The Casas they picked for us were perfect and all very well maintained. Our guide Levane went above and beyond to make sure we were well looked after wherever we went. We did so much in the time we were there and I don't think you would do as much if traveling independently.I would highly recommend these as I cannot fault them in any way.... read more.

  • Our group of 9 just returned from the trip of a lifetime from Cuba . All made possible by this brilliant company.From first contact , Felipe answered all questions promptly, custom made a tour to our specific requests and needs and generally took really good care of us all . He picked us up at the airport , our flight was a very late arrival , had air conditioned transport and some cold water waiting for us to go to our Casa’s in Havana..... read more.